Callie only shares your location when you're in a 'Watch Over Me' session or trigger an alert. However, if locations are still not working, there may be something wrongly configured on your device.
To help find the problem we built an in-app location troubleshooter:
Open the Callie app
Ensure that you are logged into an account
Tap the 'Menu' button at the top left
Tap 'Settings'
Scroll down and tap 'Location troubleshooting'
The app will now perform a series of tests
If a problem is found, the device will highlight it and suggest how to fix
If no problems are found, all the checks will have a green tick
Here's what the location permissions screen on your device should look like for iOS (left) and Android (right).
